privacy policy
Privacy Policy
Effective Date: September 7, 2026
SilkwayBloom ("SilkwayBloom", "we", "us", or "our") operates this online store and website.
This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, place an order, contact us, or otherwise use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect different types of information depending on how you interact with SilkwayBloom.
Personal Information
When you place an order, contact us, or use certain website features, we may collect information including:
- First and last name
- Email address
- Telephone number
- Billing address
- Shipping address
- City
- State or province
- ZIP or postal code
- Country
- Order information
- Customer service communications
Payment Information
Payments may be processed by third-party providers including:
- PayPal
- Airwallex
Your payment provider may collect payment card or account information necessary to complete your transaction.
SilkwayBloom does not directly store complete credit or debit card numbers.
Usage and Device Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time and date of visits
- Time spent on pages
- Referring websites
- General geographic information
- Device identifiers
- Diagnostic information
We use this information to understand website performance, improve customer experience, maintain security, and prevent fraud.
Cookies and Tracking Technologies
We may use cookies and similar technologies such as pixels, tags, scripts, and local storage.
Cookies may help us:
- Keep the website functioning
- Remember preferences
- Maintain shopping cart information
- Understand website traffic
- Measure marketing performance
- Improve website usability
- Prevent fraud and abuse
Types of cookies may include:
Essential Cookies
Required for core website functionality, checkout, security, and account features.
Preference Cookies
Used to remember selected preferences and settings.
Analytics Cookies
Used to understand how visitors interact with our website.
Marketing Cookies
Where permitted, these may be used to measure advertising performance or provide more relevant advertising.
You can control cookies through your browser settings. Blocking certain cookies may affect website functionality.
How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Accept and verify payments
- Arrange shipping
- Provide order updates
- Respond to customer service requests
- Handle damaged or defective product claims
- Prevent fraud and unauthorized transactions
- Maintain website security
- Improve our products and website
- Analyze website usage
- Comply with legal and regulatory obligations
- Maintain business and accounting records
- Send marketing communications where you have consented or where otherwise permitted by law
Shopify
Our store may be hosted or supported by Shopify.
Shopify may process certain personal information necessary to operate the online store, provide checkout functionality, maintain security, and deliver related services.
Shopify processes information according to its own privacy practices.
Payment Providers
We use third-party payment providers such as PayPal and Airwallex.
These providers may process:
- Name
- Billing information
- Payment information
- Transaction information
- Device and fraud-prevention information
Their processing of your information is governed by their respective privacy policies.
Shipping and Fulfillment Providers
We may share information necessary to fulfill an order with shipping, logistics, warehousing, or fulfillment providers.
This may include:
- Customer name
- Shipping address
- Telephone number
- Email address
- Order information
We share only information reasonably necessary to provide the requested service.
Service Providers
We may work with third parties that assist with:
- Website hosting
- Payments
- Analytics
- Advertising
- Customer support
- Fraud detection
- Shipping
- Email services
- IT services
These providers may access personal information only as necessary to perform services for us and subject to applicable contractual and legal obligations.
Disclosure of Information
We may disclose personal information where reasonably necessary to:
- Comply with applicable laws
- Respond to lawful government requests
- Enforce our agreements
- Prevent fraud or security incidents
- Investigate suspected wrongdoing
- Protect SilkwayBloom, our customers, or others
- Establish, exercise, or defend legal claims
We may also disclose information in connection with a merger, acquisition, restructuring, financing, or sale of all or part of our business where legally permitted.
International Data Transfers
Because we operate an online store and use international technology, payment, and logistics providers, your information may be processed in countries other than the country where you live.
Where required by applicable law, appropriate safeguards may be used for international transfers.
Data Retention
We retain personal information only for as long as reasonably necessary for purposes including:
- Completing orders
- Customer service
- Accounting and tax obligations
- Fraud prevention
- Legal compliance
- Resolving disputes
- Enforcing agreements
Retention periods may vary depending on the type of information and applicable legal requirements.
Security of Your Information
We take reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Accordingly, we cannot guarantee absolute security.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Request access
- Request correction
- Request deletion
- Request restriction of processing
- Object to certain processing
- Request data portability
- Withdraw consent
- Opt out of certain marketing communications
Some rights may be subject to legal exceptions.
To make a privacy request, contact:
support@silkwaybloom.com
We may need to verify your identity before completing certain requests.
California Privacy Rights
California residents may have additional rights under applicable California privacy laws.
Depending on whether those laws apply to our business and your information, these rights may include requesting information about personal data collected, requesting deletion or correction, and opting out of certain data sharing practices.
SilkwayBloom does not sell personal information for monetary payment.
Where applicable, privacy requests may be submitted using the contact information below.
European Economic Area and United Kingdom
Where GDPR or UK GDPR applies, we may process information on legal bases including:
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests
- Consent
You may also have the right to lodge a complaint with your local data protection authority.
Marketing Communications
Where permitted, we may send promotional emails or marketing communications.
You can unsubscribe using the link included in marketing emails or contact us directly.
Transactional messages relating to your orders may still be sent after you opt out of marketing.
Children's Privacy
Our website and products are intended for adults and are not specifically directed at children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us improperly, please contact us so we can review and, where appropriate, delete the information.
Third-Party Links
Our website may contain links to websites operated by third parties.
SilkwayBloom is not responsible for the privacy practices, content, or security of external websites.
We encourage you to review the privacy policy of any third-party website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.
The latest version will be posted on this page with an updated effective date.
We recommend reviewing this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy or would like to exercise a privacy right, contact:
SilkwayBloom
Email: support@silkwaybloom.com
WhatsApp: +1 201 208 8742