Refund & Return Policy

We want every SilkwayBloom piece to arrive in the condition you expected.

Because our products are handcrafted decorative items, our return policy is as follows.

Quality Issues

If your item arrives:

• Damaged
• Defective
• Broken
• Incorrect
• Materially different from your order

please contact us as soon as possible.

Provide:

• Your order number
• Clear photographs of the product
• Clear photographs of any damage
• Photographs of the shipping packaging where relevant

Once the issue is confirmed as a product quality problem, we will provide an appropriate solution, which may include a free return, replacement, or refund.

You will not be responsible for return shipping costs for confirmed quality issues.

Non-Quality Related Returns

Because each SilkwayBloom door swag is individually prepared and arranged, we generally do not accept returns for non-quality-related reasons, including:

• Change of mind
• Ordering the wrong size
• Personal preference
• Color differences caused by screen displays
• Slight handmade variations
• Failure to review product dimensions before ordering

This does not affect any rights you may have under mandatory consumer protection laws.

Handmade Variations

Small differences in:

• Stem positioning
• Fullness
• Ribbon shape
• Natural flow
• Decorative placement

are normal characteristics of handmade products and are not considered defects.

We carefully inspect every handmade piece before shipping to ensure it arrives in excellent condition.

Contact Us

For return or quality concerns:

Email: support@silkwaybloom.com
WhatsApp: +1 201 208 8742

Please contact us before returning any product.