Terms and Conditions

Welcome to SilkwayBloom.

By accessing our website or purchasing from us, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. Our Products

SilkwayBloom specializes in handcrafted faux botanical door swags and seasonal home décor.

Because many of our products are arranged and finished by hand, slight variations in:

• Stem placement
• Fullness
• Ribbon shape
• Color appearance
• Decorative details

may naturally occur.

These variations are part of the handmade character of each piece and are not considered defects.

2. Product Information

We make every reasonable effort to display product colors, dimensions, materials, and photographs accurately.

However, colors may appear slightly different depending on your screen, lighting conditions, and individual product variation.

Please review product dimensions carefully before placing your order.

3. Orders

By placing an order, you confirm that:

• The information you provide is accurate
• You are authorized to use the selected payment method
• You have reviewed the product details before purchasing

We reserve the right to cancel or refuse an order where fraud, pricing errors, payment issues, or other unusual circumstances are identified.

4. Pricing

Prices may change at any time without prior notice.

The price charged will be the price displayed at checkout when your order is submitted.

5. Payment

We accept PayPal and eligible credit or debit card payments processed through Airwallex.

Orders will begin processing after payment has been successfully confirmed.

6. Shipping

We currently offer free shipping.

Our normal processing time is:

3–5 business days

Estimated transit time after dispatch is:

7–15 business days

Delivery estimates are not guaranteed and may be affected by holidays, customs, weather, carrier delays, or other circumstances outside our control.

7. Returns and Refunds

Because our products are handcrafted decorative items, returns are generally not accepted for reasons unrelated to product quality, except where required by applicable law.

If your item arrives damaged, defective, or materially different from what you ordered, please contact us with photographs so we can assist you.

Please see our Refund Policy for full details.

8. Intellectual Property

All photographs, designs, branding, text, graphics, logos, and other original website content belonging to SilkwayBloom may not be copied, reproduced, or commercially used without permission.

9. Website Use

You may not use our website:

• For unlawful purposes
• To attempt fraud
• To interfere with website security
• To distribute malicious software
• To copy or exploit our content without authorization

10. Limitation of Liability

To the maximum extent permitted by applicable law, SilkwayBloom is not responsible for indirect or consequential losses arising from use of our website or products.

Nothing in these Terms limits consumer rights that cannot legally be excluded.

11. Changes to These Terms

We may update these Terms from time to time.

Updated Terms become effective when published on this website.

12. Contact Us

For questions about these Terms:

Email: support@silkwaybloom.com
WhatsApp: +1 201 208 8742